What is Maxroam?

Maxroam is a new and unique way to save you money while using your mobile phone abroad.
Maxroam is a global roaming SIM card, it can be used with 900 carriers in 230+ countries and principalities it has data coverage in 200+ countries and principalities. We can deliver up to 70% savings over standard roaming costs.
Buy a Maxroam SIM, and cut your roaming costs instantly.

How much does Maxroam cost?

Maxroam will cost you as little as 15.00 EUR which includes 10.00 EUR credit. You can check our Call Rates.
With Maxroam you can save up to 70% when making calls, sending SMS, email, or browsing the internet.

What kind of mobile phone do I need?

The Maxroam service only works with an unlocked mobile phone. Before you travel please check that your phone will work in your destination.

Where exactly can I use my Maxroam SIM?

You can use a Maxroam SIM in in 230+ countries and principalities and we have data coverage in 200+ countries and principalities, please check our "Coverage" page for full details.

Can I call and SMS anywhere in the world?

Yes. Providing you have coverage, you can call and SMS in 230+ countries and principalities and we have data coverage in 200+ countries and principalities, please check our "Coverage" page for full details.

What is a SIM?

A Subscriber Identity Module (SIM) is a removable smart card for mobile phones thatuse the GSM (Global System for Mobile communications) mobile network. The SIM card allows users to change phones by simply removing the SIM card from one mobile phone and inserting it into another mobile phone.
The SIM card is what we sell you as part of the Maxroam service.
[More information on this subject: http://en.wikipedia.org/wiki/Subscriber_Identity_Module]

What is an unlocked mobile phone?

An unlocked mobile phone is not tied to any particular network. You can insert any SIM card and to the appropriate mobile network operator.
Your phone may be locked if you purchased it on contract or a prepay account with your provider.
To check if your phone is locked call your mobile service provider.
[More information on this subject: http://en.wikipedia.org/wiki/SIM_lock]

I have seen other travel SIM services. Why is Maxroam better?

• We have worldwide coverage.
• The Maxroam SIM has voice, SMS and data all on 1 SIM.
• No lengthy codes to input unlike other SIM services.
• It's a prepay service, no contracts, no bills, no shocks!
• We provide an optional auto top-up so you never run out of credit.
• You can add a local number from your home country to your SIM so friends, families, colleagues can call you at a local rate.

Will Maxroam work with an older phone?

The Maxroam service works in almost all phones manufactured over the last 4 or 5 years.

Can I dial 800/900 (Freephone/Premium) numbers?

No. Maxroam does not support dialling to 800/900 (Freephone/Premium) numbers.

Can I keep my existing phone number?

No. We do not own the rights to your existing phone number. You can choose to forward your existing number to your Maxroam SIM.
To divert all calls to your Maxroam number on your mobile phone, enter the following codes in your handset before removing your own SIM :
*21* Your Maxroam number # [SEND]
For example: **21*00353123456789# then press SEND

What do I do if I lose my SIM card?

If you lose your SIM, please contact Customer Support immediately.

How long will it take to receive my SIM?

Maxroam currently offer 2 delivery options

• Standard Post: 7-10 Working days
• Courier Post: 3-5 Working days (depending on your location)

What local numbers can I add to my Maxroam SIM?

You can add local numbers from the following countries to your Maxroam SIM. Prices for a local number start at €6.00 per month. All numbers and prices are subject to availability. Some numbers may require additional documentation, details of these requirements are below. Please view our Restrictions page for details.
NOTE: A recently imposed restriction by our number providers requires identification to be provided to Maxroam, in the form of a digital representation of a Government Issued ID from the country DID you wish to purchase accompanied by contact address, phone number and email, for the purchase of Australian, China, France, Germany, Greece, Hong Kong, Japan, Malaysia, Netherlands, Russia, Singapore, South Korea, Ukraine numbers. This requirement has been put into effect to combat a growing level of worldwide telephony fraud, and is outside Maxroam's control. We apologise for any inconvenience caused.
Algeria
Argentina
Austria
Australia
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Guatemala
Hong Kong
Hungary
Iran
Ireland
Israel
Italy
Japan
Jordan
Korea South
Latvia
Lithuania
Luxembourg
Macedonia
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Pakistan
Panama
Peru
Poland
Puerto Rico
Romania
Russia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Thailand
Ukraine
United Kingdom
USA
Venezuela

Can I use Maxroam in Japan and South Korea?

Yes, Maxroam works in Japan and South Korea. However this requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100.
In Japan you can choose either Softbank or NTT DoCoMo while in South Korea SK Telecom and KT Freetel offer WCDMA2100. Please check our Coverage page for more details on service providers in Japan and South Korea.

How can I be sure my phone will work where I am roaming?

Please check to make sure your phone operates on the frequencies supported in the destination country.
e.g. Australia operates on 900/1800
For 3G in Australia 3G 2100/3G 850/3G 900

How do I activate my Maxroam SIM?

When your SIM card arrives, please go to Activate Your SIM and follow the instructions carefully.

How do I install my Maxroam SIM?

Carefully remove the Maxroam SIM card from it's packaging and insert into the SIM slot in the phone. All phones are different, so please refer to your phone's manual for detailed instructions.

What is my number?

When you receive your SIM you will need to go to our website to Activate Your SIM (this is a security measure). Upon activation your number is displayed on your account.
You can also check your number from your phone by simply dialing *123# and press call.

Can I retrieve my voicemail messages whilst roaming with Maxroam?

To retrieve your voicemail messages, simply dial 333. Whenever you miss a call from somebody, Maxroam will send you a text informing you of the missed call and the number that made the call. Furthermore where a message has been deposited on your voicemail, Maxroam will send you a text notification along with the number that left the message. All voicemail calls will be charged per minute. To access the charge, please go to Rates and select the country where you will be travelling to.

All my contacts are on my current SIM. How do I transfer them to my Maxroam SIM?

The easiest way to do this is to go to the address book on your phone and find the function that allows you to copy all numbers from your SIM to your phone. Do this. Now, switch SIMs and do the reverse. Copy all your numbers from your phone address book onto the Maxroam SIM. Each phone is different so you should check the manual that came with your mobile phone or go to the website of your handset manufacturer to find out more details.

Does the Maxroam SIM have a PIN lock?

Yes, by default it is 0000. However, it is possible to lock your Maxroam SIM by entering the wrong PIN number 3 times or more. If this occurs, you can find your PUK number on your SIM surround or please contact Maxroam Customer Support.

How do I make and receive calls?

For all incoming calls just answer your phone as you normally would.
For all outgoing calls do the following:
To make a call you must enter the plus sign (+), the country code e.g. 353 (Ire) or 44 (UK) and the number you wish to dial but always drop the first 0. Example: UK Number 020 7730 1111 becomes Maxroam Global 20 7730 1111.

Can I have more than one number associated with my SIM?

Yes. You can have up to 50 additional numbers associated with your Maxroam SIM. These additional numbers can be from a combination of 60+ different countries and you can be contacted through all associated numbers. For list of countries please see question "What local numbers can I add to my Maxroam SIM?".

How do I send a text message?

Same as you would normally, except always use international prefix of '+' country code, then the number you want to send the message to.

How do I check my account balance?

You can view your account balance on your Maxroam account page or from your Maxroam phone dial *120# and press call.

Can I make emergency calls?

Yes. Wherever you are. 999, 911 and 112 all work.

Can I make a data connection (i.e. send and receive email/MMS/surf the internet)?

To use this feature you need to enter our APN (mobile access point in your handset).
If you are using one of our 'Maxroam Global' or 'iPad SIMs’, please use the following settings.
APN: maxroam.com
Username: maxroam
Password: maxroam

Can I track and manage my account online?

Yes you can. Login to your account online. You can now:
Purchase Additional numbers
Remove and Renew additional numbers
Add credit / Bundles to your account
View real time call records

Do I have to have a credit card to top-up my Maxroam SIM?

Yes. Maxroam currently accept the following as payment methods:
AMEX
Mastercard
Visa
Laser
PayPal

How can I divert my existing mobile number to my Maxroam number before I travel?

To divert all calls to your Maxroam number on your mobile phone enter the following codes into your handset before removing your current SIM card:
*21* Your Maxroam number # [SEND]
For example: *21*00353123456789# then press SEND
Any calls to your phone will now ring on your Maxroam phone. Please note that Maxroam have no control of the cost for forwarding your existing number to your new Maxroam number. While Maxroam will not charge you any additional fee to receive a diverted call, your existing carrier may charge you for this service. Please check with your carrier for any applicable fees before diverting calls to your new Maxroam number.
When you return home to Cancel this divert: Press ##21# and press send

How do I add credit to my Account?

You can do this via your account page on the Maxroam website under Add Credit.

How do I add a Credit Bundle?

To get your Credit Bundle login to your Maxroam account and go to Add Credit Bundle.

How do I check the balance of my Bundle?

To check the balance of your Bundle login to your account and go to Manage My Bundles.

How much does it cost to receive SMS?

Receiving SMS to your Maxroam mobile number is FREE!

Will my Maxroam SIM expire?

Call credit purchased before 8th July 2011 will expire after 6 Months.
Call credit purchased after 8th July 2011 will expire after 12 months.

Will my Credit Bundle expire?

No, your credit bundle will not expire once your SIM and account remains active.

Will my SIM & account expire?

Yes, your SIM and account will expire 365 days after your last cash top-up.

Do I require a new SIM card to avail of these new rates?

Yes, you will need one of our new Maxroam SIM cards to avail of these rates. To request a free upgrade to the new Maxroam SIM simply email customercare@cubictelecom.com with your details and we will send you a new SIM via standard post. Once you receive your new SIM card you can avail of a simple SIM Swap process online that will transfer your existing login details, local numbers and any credit balance. (Please be advised your Maxroam mobile number will change).

Will I need to manually select the Vodafone UK network when I arrive in the UK?

No, the good news is that we will automatically steer you on to Maxroam's partner network; Vodafone. Therefore you do not need to do anything. Just switch on the device and the SIM card will update.

Will I need to do anything different to the SIM card when I travel to another country?

No, when you leave the UK and travel to another country, the SIM card will automatically update and switch to the preferred network of that country without any requirement on your part.